Exchange and Buy-back

(a) Exchange/buy-back of pure diamond items:

Only applicable to pure diamond products originally purchased from our store in HKSAR /Macau SAR with GIA diamond certificates (not applicable to colored diamond, loose diamond, timepiece, jade, emerald, precious stone (except pure diamond product with GIA diamond certificates), semi-precious stone, pearl, custom-made or altered product, product on special offers/promotion, product of third party distributed by us and product stated as “not subject to buy-back” or “non-exchangeable” on its invoice);
Product (including its accessories and GIA diamond certificate (if any)) must be in good and the same condition as when it was sold and free from any damage subject to our examination of its conditions to our satisfaction will be eligible for exchange/buy-back. If payment of the original product was made by credit card instalments, all the instalments should have been paid when the exchange/buy-back takes place.
Exchange is only available for products of the same category on a one-for-one basis. The net selling price of the new product must be at least 50% higher than the buy-back price of the original product and the difference in price shall be paid at the time of exchange. Please ask our staff for details of buy-back price. Cash /discount coupon and membership points used to purchase the original products will not be refunded or compensated.
For buy-back, we will charge an administration fee of 5-7% of the selling price of the goods listed on the original sales invoice or HK$1,000 (whichever is higher). Unless otherwise agreed in writing, if payment of the original product was made by credit card, the proceeds of buy-back will be credited to the same credit card

(b) Buy-back of 999.9 gold items / platinum items (originally purchased from our shop) / K gold items. The buy-back price shall be calculated based on the buy in price of the relevant gold price on the day of buy-back subject to payment of our handling charges and refining loss fee. Please check with our staff for details.

(c) All exchange and buy-back shall be subject to these Conditions and our policy from time to time. Please visit www.emperorwatchjewellery.com and ask our staff for details.

(d) We reserve the right to amend or supplement the terms and conditions of exchange and buyback as well as our policy, at any time and from time to time without prior notice. We also reserve the right to decline any item for exchange or buy-back without providing any reason.